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You can count on us
Enjoy our Geneva-based multilingual technical support team

Do you need help configuring our products? Are you confronted with an installation problem or incident? Are you in need of technical advice? Do you just need some info? A hotline (calls and messages) is available to manage the various incidents you may encounter with your IT equipment. During the call, a qualified and dedicated support technician will assist you and make sure all your questions are answered.

e-secure
Our Advantages

    • 24/7 AVAILABILITY

    • Located in Geneva, our French -and English-speaking technical support teams handle your requests, at no extra cost, from 8:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m. on working days (Switzerland). Extended 24/7 availability (for a fee) is also available depending on the terms of your contract.
    • CERTIFIED TECHNICIANS

    • Our technicians have multi-sector experience and are subject to a protocol of continuous training and certifications required by publishers and their technological partners.
    • PROVEN EXPERTISE

    • Our teams are capable of resolving 85% of technical support cases live, without requiring publisher intervention.
    • A DESIRE FOR PERFORMANCE

    • The entire team is available to hear about your experience. E-Secure sends information to our publishers to make our products ever-more ergonomic, efficient, and reliable.

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